ITRACKR, Inc. ("ITRACKR") respects our customers' privacy and is committed to collect, maintain, and use customer information responsibly. This privacy statement explains our information collection, storage, and use practices for the ITRACKR websites and our other forms of online communication. This policy applies to ITRACKR Inc., and its affiliated companies (the "ITRACKR Family of Companies").
This policy has been in effect since November 26, 2006. If this policy changes in the future, we will let you know by posting any changes to this webpage or by communicating directly with you. The revised Internet Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.
You can visit most pages on our site as a guest, remaining anonymous by not providing information about yourself. Without this information, however, you will not be able to fully access all of the features and functionality of the site. We do collect some limited information about your visit but none of this information is personally identifiable to you.
Personally non-identifiable information. We collect aggregated personally non-identifiable
information. This information includes: your Internet location (IP address), your
Internet entry point (ISP domain name), your software and its configuration used
to access this site.
This data is not linked to your personal information and are used to: diagnose problems
with our systems, identify and analyze trends, track user movement (anonymously)
through our websites and electronic communications, better administer our online
products, and gather broad demographic information. We sometimes share aggregate
demographic data with partners and advertisers.
Personally identifiable information. We receive and store any personally identifiable
information you enter on our Web Site or give us in any other way. Specifically,
we collect: (a) information you provide when registering or making purchases on
the Web Site; (b) information you provide to any Ticketing Agency when purchasing
tickets(which is passed along to us); and (c) information about your transactions
with ITRACKR. We use this information to: complete your orders, send prizes to contest
winners, send merchandise for store purchases, contact you when necessary, and send
information about our company, including promotional material.
ITRACKR online orders. When you make an online purchase from ITRACKR, we use your
information to process your order. We will send you emails to confirm your order,
and we may need to contact you via phone, postal mail or email if we have other
questions. In addition, you will be signed up to receive email updates about ITRACKR
upcoming events and offers in your area.
Personalized experience. In order to deliver information specific to your needs,
or to make your experience more convenient, we may use your identifiable information
in a variety of ways on our website and in our emails. These methods may include:
sending you emails based on the information you provided or presenting you with
particular offerings on our website based on your geographic location. When you
enter a contest or take some action on our website that requires you to enter personal
information, we may also use your personal information to automatically enter data
into the required data fields for that contest or action.
Contests and sweepstakes. We regularly run co-sponsored contests and giveaways.
Participation in these contests is completely voluntary; you have the choice whether
or not to disclose information required for contest registration. Information requested
may include: contact information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information is used to notify
winners and award prizes. By participating in our contests, you agree we may use
your information for marketing or promotional purposes.
Data security with online orders. We use advanced security methods (Secure Socket
Layer (SSL) 128-bit encryption) on all pages transmitting private financial information,
such as credit card numbers. The SSL protocol ensures that your information is sent
directly to ITRACKR and that only ITRACKR can decode it.
Physical security of equipment storing personally identifiable information. Access
to our computer equipment (servers) storing personally identifiable information
is restricted to authorized personnel. These personnel have access to this equipment
only for administrative purposes.
Employee practices regarding security of personally identifiable information. Authorized
personnel access users' information records for the sole purpose of system maintenance.
You may view or update your account information at any time by logging into your MyiTrackr page . Once you have signed in, you may view, edit, or delete your account information.
You may unsubscribe from our notification services at any time by visiting http://www.itrackr.com/it_user/preferences, select the appropriate subject matter and your account user name. Please allow 2-3 business days for these changes to take effect.
As a general audience site, we do not knowingly collect or use personal information from children under 13 without first obtaining verifiable consent from their parents. If we become aware that an account holder is under 13 and has signed up without prior verifiable parental consent, we will delete his or her account. Please visit the Children's Online Privacy Protection Act of 1998 (COPPA) website for more information on protecting children's online privacy.
Cookies. We use cookies — a small amount of data, often containing an anonymous
unique identifier, sent from our computers and stored on your computer system. We
set cookies on your computer for a number of purposes, including to: ensure you
do not see the same ad repeatedly, deliver content specific to your interests, and
save your password so you do not have to re-enter it each time you visit our site.
Web beacons. During some visits we may use software tools such as JavaScript to
measure and collect session information, including page response times, download
errors, length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We use this information to help personalize your web experience and the emails we
send you and to improve our products.
We welcome your questions or comments regarding this privacy statement. Please contact us by online form or postal mail at:
ITRACKR Customer ServiceIndividual customers who reside in California and have provided their personal information to ITRACKR may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the following address:
ITRACKR Customer Service
Within thirty days of receiving such a request, we will provide a list of the categories
of personal information disclosed to third parties for third-party direct marketing
purposes during the immediately preceding calendar year, along with the names and
addresses of these third parties. This request may be made no more than once per
calendar year. We reserve our right not to respond to requests submitted other than
to the addresses specified in this paragraph.
Is there a cost?
iTrackr charges a predetermined fee for the iTrackr Alerts, your wireless
carrier may charge you for the text message you receive depending on your wireless
service plan. Please check with your carrier for more information.
What if the item I am tracking is not in stock when I get to the store?
The inventory information provided is only an approximate indication of an item's
in-stock status. Because item quantities are constantly changing, we cannot guarantee
an item's availability at a particular store. We also are limited to the quality
of the stores we track own internal inventory system. The more the store updates
their own inventory system the better the data iTrackr delivers. Itrackr makes
no assurances of being able to purchase the item you track as we can not control
actual inventory.
Do I get my money back if I don’t get my tracked item?
Ah, sorry but no!
What carriers support this service?
Alltel, Bell Mobility, Boost, Cingular (Blue), Cingular (Orange), Dobson, MTS Mobility,
Nextel, Rodgers Fido, Rodgers Wireless, Sask Tel Mobility, Sprint T-Mobile ©,
Telus Mobility, Verizon Mobile, Virgin Mobile. Pre-paid phone or calling plans may
not be supported.
Can I recall a request to receive a Text Alert request?
Once you submit your request for a Text Alert you cannot recall the confirmation
text alert. You can cancel your Alerts at anytime by going to your MyiTrackr
page and changing your personal settings.
Survey.
We may ask a few simple questions about your iTrackr experience to help us and our
member stores make your iTrackr experience a positive and memorable one. Remember
we are only here to provide you, the user a cool and unique tool for all your tracking
needs.
When will I get the alert?
Expect to receive your text alert within minutes of the items being made available
to the general public. The timing of an alert may vary depending on the product,
location, carrier, etc.
How often will I receive a text alert?
You determine how many alerts you receive in your My iTrackr page.
Am I obligated to purchase the items if I receive a text alert?
A text alert is only a reminder that the item you Tracked is available. You are
not obligated to purchase any item upon receipt of an iTrackr Alert.